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Our Faqs

Discover Frequently Asked Questions from Our Support

Our service includes secure transportation and delivery of your goods. We provide real-time tracking, customer support, and options for insurance coverage. Depending on your needs, we offer tailored logistics solutions to ensure safe and timely delivery. Additional services like packaging, storage, and special handling can be arranged upon request.

Shipments handled by HUSS GROUP TRANSPORT SERVICE PTY LTD are covered under the company’s standard terms and conditions, which include limited liability for loss or damage during transit. The level of coverage depends on the service selected and the nature of the goods. For added protection, customers may purchase Transit Insurance, which provides broader coverage and higher compensation limits in the event of loss, damage, or theft. All services are subject to the Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), which safeguards your rights in cases of negligence or failure to meet service standards.

HUSS GROUP TRANSPORT SERVICE PTY LTD supports a range of payment methods for your convenience, including: Bank Transfer Cryptocurrency (Crypto) Other approved methods (arranged by prior agreement) If you require a custom payment method, please contact our team to discuss available options. All payments must be made in AUD unless otherwise agreed.

Yes, you can request a preferred delivery date when placing your order. While we strive to accommodate your requested date, please note that delivery is subject to factors like availability, route schedules, and transit times. Once your order is confirmed, we will do our best to meet your delivery requirements and keep you informed of any changes.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s tracking page. Simply click the link or enter the tracking number on our website to view the status and estimated delivery date of your shipment.

All invoices issued by HUSS GROUP TRANSPORT SERVICE PTY LTD are payable within 7 days from the date of issue, unless otherwise agreed in writing. Payments can be made via bank transfer, cryptocurrency (Crypto), or other approved methods. For ongoing clients, custom payment arrangements can be discussed and confirmed in writing. All prices are quoted in AUD and are exclusive of GST, unless stated otherwise.

We are committed to delivering accurate and timely responses tailored to each client’s specific requirements. Our team carefully reviews all requests to ensure clarity and precision, enabling us to provide solutions that meet your needs effectively. If you have any special instructions or details, please share them with us so we can address your requirements accurately and promptly.